Name Roll No. Simpy Harwani 45 The study reveals that customer service has the major influence on the female's attitude to shop online and perceived behavioural control acts as the most influencing factor in female shoppers' willingness to buy online. follows changes in objective conditions. Factors Influencing Online Shopping Consumer attitude towards online shopping is driven by diverse factors (Brown, Pope & Voges, 2003). The author suggests that long-term orientation in a buyer/seller relationship is a function of two main factors: mutual dependence and the extent to which they trust one another. Such documents are helpful as they help to study trends of user behaviour and improve product quality. 11 | Observations | | Our findings indicate that in the demographic information profession of the respondents not at all important in the decision-making process, whereas it is also concluded that elderly people are not at all attracted to online shopping and for education, undergraduate and postgraduates are more attracted towards online shopping. El propósito de este documento consiste en analizar la literatura desarro- llada alrededor del voz a voz electrónico (eWOM), en dos décadas, identifi- cando la evolución del campo, autores principales, afiliación institucional, países de mayor producción, conceptos clave y futuras líneas de investiga- ción. Veränderungen in den lokalen Lebensbedingungen Ostdeutschlands und ihre Widerspiegelung im Zufrieden... Consumers' attitude towards farmers' markets in Tuscany. Institute of Business Administration ONLINE SHOPPING" An online consumer behaviour questionnaire is a questionnaire available on the web which is related to studying the consumer behaviour with respect to a certain product or services. This number is the second largest in the world behind China. CHAPTER-1: INTRODUCTION The population of the study is selected from the different states of the country. | * Flipkart.com | | A total of 412 questionnaires were distributed online to randomly selected staff from each of the three colleges within the university. We have also decided to study the consumer's attitude towards online shopping and its impact, especially the factors influencing the consumer's online shopping attitude and information about factors which played a role as barriers during online shopping. Perceived brand salience and destination brand loyalty from international tourists’ perspectives: the case of Dead Sea destination, Jordan, Exploring and Developing an Instrument for Measuring System Quality Construct in The Context of E-Learning, Factors Affecting Consumer Online Purchasing Behavior: A Review, Online Shopping Characteristics and Their Influence on Female Buying Behavior: An Extension of the Theory of Planned Behavior, A Study on the Factors Influencing Consumers to Shop through Online: Evidence from Dhaka City, Best Customer Experience in E-Retailing: A Knowledge-Based Empirical Model, Two decades of research in Electronic Word of Mouth: a bibliometric analysis, A Study of Consumer Attitude Towards Online Shopping in India and Its Impact, Blockchain Technology Benefit in Tackling Online Shopping Transaction Revocation Issue, Exploring the Role of E-Servicescape Dimensions on Customer Online Shopping: A Stimulus-Organism-Response Paradigm, Identifying the factors that influence Online Shopping Intentions and practices: a case study on Chittagong Metropolitan City, Determinants of Long-Term Orientation in Buyer-Seller Relationships, Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, Understanding Information Technology Usage : A Test of Competing Models, Logistics research methods: Employing structural equation modeling to test for construct validity, Marketing research : an applied orientation, Manipulating social presence through the Web interface and its impact on consumer attitude towards online shopping. “A Study on Consumer Behavior Towards Online Shopping” Additionally, personal innovativeness of information technology (PIIT), perceived Web security, personal privacy concerns, can influence consumer acceptance of online shopping. The data were collected through online sources using structured questionnaire. la equidad de marca. Researchers have adopted the technology acceptance model (TAM) to study the factors influencing consumer attitude towards online shopping. Questionnaire on Consumers Attitudes towards Online Shopping Part A (1). As per the suggestions of Awang (2016), the content validity, criterion validity, and face validity of the instrument were examined. 508-517 Constantinides, E.(2004). 3 | Problem Statement | | Submitted To, 8 | Survey Analysis | | Abstract..................................................................................................2 Results revealed strong support for innovation diffusion theory: Previous practice and characteristics of the decision-making unit ( education, income, innovativeness) affected belief structures. The overall sampling strategy was to generate large and equal-sized samples of voters and non-voters. Executive Summary iv Therefore, trust and perceived benefits seem to be the critical conjectures of consumer behavior toward online shopping (Al-Debei, Akroush, & Ashouri, 2015; Hajli, 2014). © 2007 Wiley Periodicals, Inc. Raumforschung und Raumordnung | Spatial Research and Planning. 4. The Internet has developed into a new distribution channel and online Consumer’s attitude towards online shopping refers to their psychological state in terms of making purchases over the Internet. The attitude of Internet users toward online shopping was measured using the Fishbein model. Submitted by Variables measured in 2000 were used to predict online apparel purchasing in 2003; structural equation modeling was used for data analysis and, Auf der Grundlage repräsentativer postalischer Bevölkerungsumfragen in Dresden wird untersucht, wie sich die Lebensbedingungen The process of online buying behavior consists of five steps and it is similar to traditional shopping behavior. Student Declaration i The advent of web technology constitutes a new medium of commerce which puts the customer in a position to … Primary data was collected through |1. Behaviour in | * Introduction of E-commerce & E-shopping | | To examine how purchase perception (product perception, customer service and consumer risk) influence consumers‟ attitude towards online shopping. TARUN GIANCHANDANI También considerar abordar metodologías novedosas para su estudio, como el análisis de sentimientos mediante machine learning. Raj Joisar 55 The former The attitude of. The research has also found that factors such as easy access, on-time delivery, safe and secure payment process, a wide range of product availability grievance handling system, easy return and replacing products influence consumers' attitude towards online shopping. A survey-based approach was employed to investigate the research questions. CHAPTER-4: DATA ANALYSIS AND INTERPRETATION All rights reserved. I, MANISH MAHARJAN, hereby declare that the project titled "PERCEPTION OF INDIAN CONSUMER TOWARDS ONLIEN SHOPPING" is an original piece of research work carried out by me under the guidance and supervision of Dr. Vijita Aggrawal. 2.2 Literature Review 33 The content of this 3rd edition marketing research textbook is practical and up to date and is based on an applied and managerially focused approach. their effects on consumer attitudes toward online shopping. Online Shopping Furthermore, three segments were identified, High Spenders, Price Easers and I avail this opportunity to express my profound sense of sincere and deep gratitude to many people who are responsible for the knowledge and experience I have gained during the project work. Dhanraj Solanki 145 Signature: Access scientific knowledge from anywhere. 2 The survey also examined consumer plans for shopping during the holiday season, with 83% of respondents saying they plan to do more online shopping for holiday gifts in … Growing numbers of consumers shop online to purchase goods and services, gather product information or even browse for enjoyment. In virtual worlds, people assume an identity as an avatar and interact with each other. In general, you prefer to do your shopping of: (Select only one) Users who downloaded this article also downloaded: shopping convenience", Journal of Service Management, V, shop online? 3.1 Purpose of the Study 42 14 |... ...Williams (2009). non-digital and digital products) examined. Accordingly, the research also aims at discussing the impact of Big Data on current architectures, processes, and skill sets which are associated with data warehouse and business intelligence technologies. DEGREE OF MASTER IN BUSINESS ADMINISTRATION 2013-15 Akash Gupta 43 Keywords: Online shopping, Price, User friendliness, Perceived risk, Perceived web quality. Hence, the study understands and assesses the effects of e-servicescape environment on customer purchase behavior, considering the moderating role of gender. Further, and contrary to common assertion, the risk of making a Type II error can be substantial even when the sample size is large. (2011), thus this theory will be applied in this research when investigating the attitudes influence on intentions. (Approved by AICTE, HRD Ministry, Govt. Identifying critical factors influencing online consumer behavior is very crucial for effective customer relationship management. Although beliefs about online shopping measured in 2000 did not affect online apparel shopping adoption in 2000, they did affect online apparel shopping adoption in 2003, demonstrating the dynamic nature of innovation diffusion. 6. Finally, customer attitude is positively related with online shopping intentions. With the expert-certified questions in this online shopping attitudes template, you’ll get important feedback from online consumers. In fact, issues related to the quality of e-learning in the context of higher education in Jordan have become a serious concern. A maximum business organization running with the technological changes, due to globalization they are focusing more on meeting the needs of the consumers. I extend my overwhelming gratitude to Professor Tejinder Pal, faculty MBA, for his valuable guidance and meticulous supervision during the preparation of this Project Report. Date: 7 | Questionnaire | | 1.1 Background.............................................................................................. ..."PERCEPTION OF INDIAN CONSUMER 1. The sample of 150 respondents has been incorporated who provided their responses through a survey questionnaire. To overcome these problems, the authors develop and apply a testing system based on measures of shared variance within the structural model, measurement model, and overall model. 8. To investigate these effects, this study proposes a conceptual framework based on dual-congruity perspectives (self-congruity and functional congruity). However, it has been challenging to develop a successful e-learning environment. Research Methodology The relationship of subjective norm, perceived usefulness and online shopping behavior while mediated by online shopping intention was investigated. Online purchase behavior Cross border shopping, the rise of e-tailers and device preference trends; The path to purchase journey From awareness to evaluation, the online shopping experience; Consumer attitudes and motivations What’s driving the shift to online, and winning the online consumer A conceptual model is proposed that extends the theory of planned behaviour (TPB) model with three additional constructs namely, trust, convenience, and customer service. The objective of this study is to examine the factors affecting customer’s intention toward online shopping within the district of Chittagong. HYPOTHESIS Ho1: There is no significant difference between age and attitude towards online shopping. These include the perceived risk (financial risk, product performance risk, and delivery risk) and psychological factors (trust and security, and website design). A Project Presented to tend to judge opportunities for shopping more negatively, but see the crime situation in more favourable terms. Unterschiedliche Erfahrungen und Erwartungen dürften The purpose of this study is to examine and analyse the consumer’s buying behavioural pattern towards online shopping (specially in case of flipkart.com users in Lucknow city). Generalisierungstendenzen Christer Ekelund considered to be the most important factor for a majority of the students. Results of the study shows that e-servicescape dimensions are a strong predictor of trust that strongly impacts customer purchase intention. Online shopping enter into the new millennium in an increasingly competitive and fragmented situation, consistent increasing number of internet users and availability of websites to shop online. University Business School, Li,N. Vastrapur, Ahmedabad Sandeep Ojha 86 To overcome this limitation, the purpose of this study was to explore the effects of different product types. Anders Hasslinger The results also indicate that both similarities and differences exist across retailers and vendors with respect to the effects of several variables on long-term orientation, dependence, and trust. Online buying behavior process refers to the products purchased online. 3.3.2 Sources of Data 43 Future direction and implications of this study is also given for the practitioners and shoppers to shop online. Price was the online shopping with advanced technology, and frequent online shopping to the internet being secured as a trustworthy shopping channel. ascribed to cognitive tendencies of generalisation, and equally to personal experience and expectations on the part of informants. Security was a main successful factor for e-commerce. 5 | Micro Information | | Conclusion………………………………….………………….…14 List of Charts vii UNDER THE GUIDANCE OF: SUBMITTED BY: (Respondents are requested to answer the following questions with answers from strongly agree to strongly disagree on a Likert five-point scale) 1. significant implications on business, society, and governments. Consumer attitudes toward online shopping usually been determined by two factors; one is trust, and another is perceived benefits (Hoque, Ali, & Mahfuz, 2015). The main research question in thesis is how consumers behave while shopping online. Im Allgemeinen folgt die Zufriedenheit Proceedings of the Eighth Americas Conference on Information Systems. | Subject | Pg. Online shopping or marketing is the use of technology for better marketing performance. Since online retailing is a new retailing medium and online consumer behaviour is diverse from traditional consumer behaviour, one must identify what influences the online consumer. The results show that the more closely an avatar resembles its user, the more the user is likely to have positive attitudes (e.g., affection, connection, and passion) toward the avatar, and the better able to evaluate the quality and performance of apparel products. Reference…………………………………………………………19 In addition, over-sampling was required in less populous regions to allow statistically meaningful analysis of the results for those areas. UNDER THE GUIDANCE OF: Four independent factors price, user friendliness, perceived risk and perceived web quality are the independently predictive of attitudes to shop online. Consumer attitude towards e-shopping is s a new strategic marketing and the information available influences customer attitude positively. 2. Consumer attitute towards online shopping and their satisfation 1. Se emplea un análisis bibliométrico de 811 artículos publicados en Web of Science, se identifican dos corrientes de investigación en el área, una enfocada en analizar antecedentes del eWOM y la otra en estudiar el comportamiento eWOM en el contexto de la industria de la hotelería y el turismo. 6 | Macro Information (commerce, e-commerce, m-commerce) | | Influencing the online consumer’s behavior: the … 10. …………………………………… Appendix………………………………………………………….16 the consumer perceives online purchases. Such as personal, cultural, psychological and social factors. | * Jabong.com | | 2011-13 2A & 2B, Madhuban Chowk, Outer Ring Road, Phase-1, Delhi-110085. Dual-Congruity Perspectives for Avatar Use, A longitudinal look at rural consumer adoption of online shopping. und die Zufriedenheit mit der lokalen Infrastruktur zwischen 1995 und 2000 entwickelt haben. factors that influence the online consumer. |  ... StudyMode - Premium and Free Essays, Term Papers & Book Notes. 3.2 Factors Influencing Online Consumer Behavior There are many factors that have influence on online consumer behavior while an individual would do online shopping, in simple word, it is a complex mixtures of so many factors such as social, culture, education, race, personality, environment and resources availability. Moreover, the present testing methods are unable to assess a model's explanatory power. Professor Tejinder Pal SUBMITTED BY: Cosmetics   |                       [pic]                                 [pic]                 | Also tried to find out various attitudes of flipkart users of Lucknow city towards the online shopping. 3.3 Research Methodology 42 As highlighted by Arkorful (2015), the. | |               [pic] | However, it is not determined solely by such changes: an important role has to be Differences in personal experience and in expectations can be seen as the principal reasons for the divergence in attitudes I would also like to extend my gratitude towards my parents, faculties and friends who extended their wholehearted support towards the successful... ...CONSUMER BEHAVIOUR TOWARDS ONLINE SHOPPING (E-Shopping) 2.1 About the Topic 14 jedoch besser beurteilen. 4 | Objective of Study | | FOR THE REQUIREMENT OF THE AWARD OF DEGREE The following table presents the regional quotas established for this study The degree of online consumers’ satisfaction towards online shopping was high with 25% of them being ‘satisfied very much’ and 54.4% of them were ‘satisfied’. Please join StudyMode to read the full document. | * Ebay.com | | NAAC Accredited Grade A Whether you’re an online retailer or an internet advertiser, it helps to know how people use online shopping websites. For this study survey was conducted during 1 st Sep. to 28 th Oct. 2013. Affiliated to Guru Gobind Singh Indraprastha University, Delhi Dependence and trust are related to environmental uncertainty, transaction-specific investments, reputation, and satisfaction in a buyer/seller relationship. I am also thankful to the other faculty members of USMS for... ...ONLINE SHOPPING QUESTIONNAIRE Panjab University UNIVERSITY SCHOOL OF MANAGEMENT STUDIES The theoretical implications of customer online shopping behaviour have largely been discussed in the previously conducted studies however less consideration has been provided to the antecedents of e-retailing shopping and its effect on customer online shopping experience pertaining to KSA. The results indicate that online shopping experience is a strong positive predictor of online shoppers' purchase intentions for the two product categories (i.e. The successful completion of this report leaves me indebted to the following distinguished personal and they deserve special acknowledgement. Nowadays, online shopping is a fast growing phenomenon. Abstract wirken ebenso ein wie Erfahrungen und Erwartungen auf Seiten der Befragten. Binny Machchhar 71 settings. Consumers' attitude towards online shopping is a prominent factor affecting actual buying behaviour. India has internet users base about 546.5 million as of 2020 about 40% of the population. & Zhang, P.(2002). Bhoomi Kotadia 66 Aim: Online shopping is the most popular feature around the world as well as in Sri Lanka. In addition to online shopping context, external online factors are also important. The relative factors influencing user attitudes toward online shopping and the relationship between the attitude and the influence factors were explored. The result confirmed that price, user friendliness and perceived web quality are positively associated with the customer attitudes toward online shopping and perceived risk is negatively associated with online attitudes toward online shopping. Five dimensions (i.e., adaptability, availability, reliability, response time, and usability) were created using the Exploratory Factor Analysis (EFA), and internal reliability was achieved for all five dimensions. USMS ROLL NO: 11616603911 Background Various e-learning structures are available at present. shown to be the most appropriate method to measure consumer attitudes within online grocery shopping according to Grandón et al. Please visit www, Emerald is a global publisher linking research and practice to the benefit of society, manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as, well as providing an extensive range of online products and additional customer resources and, Emerald is both COUNTER 4 and TRANSFER compliant. The effects of different product types have been relatively neglected. It was identified that providing efficient online shopping experience through Tele-presence, ease of use and perceived benefit has a significant positive impact on consumer shopping experience pertaining to the shoppers of KSA. den Veränderungen in den objektiven Rahmenbedingungen. |food                                    |               [pic] | Sie wird durch sie jedoch allein nicht bestimmt, kognitive, Farmers’ markets (FMS) around the world are often considered to be a key response to the less sustainable conventional food production systems.Iinternational studies show that the most important factor leading people to buy fresh products despite the economic crisis at FMS is quality. 4.1 Data Analysis 46 The study has incorporated a quantitative method under which the data has been collected through primary sources using the survey. As is indicated in Figure 1, consumers™ intention to shop online is positively associated with attitude towards Internet buying, and influences their decision-making and purchasing behavior. Analyzing………………………………….………..…………….11