No other device in the house has this problem. I have a Thinkpad X1 Extreme running Windows 10 1809 with the wireless AC 9560 adapter that came with it. For the last 4-5 days, my laptop has randomly been disconnecting from my WiFi, and I'm not sure why. But this only happened once and didn't disrupt things since it reconnected to 2.4 GHz (it didn't used to do that before) and I didn't have to launch the network troubleshooter to connect, so it wasn't that bad. Intel® Wireless-AC 9560 Intel® Tri-Band Wireless-AC 17265 Intel® Tri-Band Wireless-AC 18260 Intel® Tri-Band Wireless-AC 18265 Discontinued Products Intel® Centrino® Advanced-N … I haven't noticed any drops during use. My home connection's been stable for the past week or so since I've switched to the 20Hz width on the 5GHz band, so I think that was the problem! Did you make any recent hardware/software changes? Before, the 5 GHz connection would drop when I was using it and I would have to launch the network troubleshooter to reconnect. For my '802.11n/ac/ax Wireless Mode' config: My connection is still dropping, as a matter of fact, it happened twice as I wrote this reply, but not every 5 min like it was before or maybe it is just … My PC has an integrated AC-9560 (Gigabyte Z390 Pro Wifi motherboard), and am running Windows 10. So … Intel® Wireless-AC 9560 Intel® Tri-Band Wireless-AC 17265 Discontinued Products Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Centrino® Advanced-N 6200 Intel® Centrino® … Intel® Wireless-AC 9560 quick reference guide including specifications, features, pricing, compatibility, design documentation, ordering codes, spec codes and more. I have only had the laptop for a couple months now and, what … Wireless keeps disconnecting Hi. Now, I guess It seems like a Windows/Driver issue on auto bandwith setting. I have downloaded this file, but when I try to install it, I receive an Intel … Every other device in … I read that there is a fix with rolling back to an older version of the driver … EventID 5000 Intel(R) Wireless-AC 9560 : Has encountered a conflict in … Intel® Wireless Bluetooth® for Windows® 10 Installs Intel® Wireless Bluetooth® version 22.10.0. For whatever the reason, they have issues connecting to … All information provided is subject to … Any other inquiry, do not hesitate to contact us again. A few months in, the wi-fi keeps dropping. I pressed the "reset to factory defaults" button. The solution provides Bluetooth® specification 5 and 2x2 … Perfect, it is great to hear that the Wireless connection is working properly. After being connected to the wireless network for a while (especially with sustained … Let me know how you … Hi Philon, Thank you very much for providing the latest results and updates of the testings being done. For the past four days, this hasn't happened at all. Beginning with Intel® PROSet/Wireless Software version 13.2.1.0, this issue is resolved. I'll post again if things change. So we can have more information about your system, Download, run, and save the results of this utility as a text file:https://downloadcenter.intel.com/download/25293/Intel-System-Support-UtilityThen ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).Doc. Finally!!!! Intel Wireless-AC 9560 card. 7 and Intel® Wi-Fi 6 AX201 module8, providing savings on motherboard space, BOM and PCIe port, plus allowing for flexible motherboard routing up to 10''. I´ve spent many hours trying many different settings. So far, it looks like changing to 20Hz width on my 5GHz band did the trick! I've been having some problems with the windows 10 creators update WiFi keeps disconnecting Troubleshooter fixes it for a few minutes Updating drivers doesn't seem to help Here is some info that might help Intel … Please let us know if you have further questions. I'm going to use it more and see if that affects anything. Hello Philon, Thank you very much once again for keeping us informed with the latest updates. Sure, if something comes up in the future you can always post any updates on this thread so we can further assist you. Thanks again for your persistent help throughout this entire process! At this point, you can always try to test the connection using the VPN and let us know the results once you get the chance. Verdelici, Thank you very much for confirming that information. Great, perfect, we are glad to hear that the Wireless connection is working better and it seems that the problem about dropping the connection got fixed. I've done a ton of troubleshooting, and have not been able to fix it. EventID 5002 Intel(R) Wireless-AC 9560 : Has determined that the network adapter is not functioning properly. Intel® Wireless-AC 9560 Intel® Wireless-AC 9260 Although configurable on most wireless devices, Intel doesn't recommend using 40 MHz channel width in the 2.4 GHz frequency … Workaround Disable all adapter power savings modes by … Please help, it has become a real problem now especially because I'm working from home. Hi! I'll check in one final time this weekend to let you know how things are going, but if my connection keeps on behaving well for the rest of the week, I'll consider it the case closed. Since I have bought this laptop (which happened just a few months ago), I've been having troubles with the Wi-fi connection, as it keeps disconnecting. Wireless AC 9560 Keeps Dropping Connection. The connection to the wireless router remains, but I lose internet. Perfect, go ahead and test it for the weekend, once you get the opportunity please let us know the results, as you mentioned, it seems to be that changing to 20Hz width on the 5GHz band did the trick. This is probably a very isolated issue, but I've got a couple brand-new ThinkPad T490s laptops with Intel 9560 WLAN cards in them. The drops are almost always associated with "SuspectArpProbeFailed" in the WLAN report. A few months in, the wi-fi keeps dropping. FX504GE Intel Wireless-AC 9560 stops working with invalid driver number Hello, welcome to ASUS Republic of Gamers Official Forum. The troubleshooter says "Intel(R) Wireless-AC 9560 160MHz is experiencing some hardware or driver-related problems". Hello, I have a Thinkpad X1 Extreme running Windows 10 1809 with the wireless AC 9560 adapter that came with it. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility. Additionally my router is now set to 20mhz also, instead of "Auto!". I just wanted to check if the problem with the Wireless connection still persists and if you need further assistance on this matter? The Intel® Wireless-AC 9560 adapter is a CRF (companion RF module) supporting the integrated wireless 802.11ac solutions from Intel. Read more I looked in HP's web site and the latest Wireless driver available for your system is version 21.80.2.1 Rev.P, please try a clean installation of that driver and get in contact directly with them to verify if there is a customized driver tested and validated by them, once you get the chance, please let us know the results: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-450-g6-notebook-pc/23201167/sw... Verdelici, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? Intel® Wireless Adapter Supporting 802.11ac Isn't Showing Wi-Fi 6 (802.11ax) Capable Wireless Routers and Access Points When Displaying Available Networks Support for Fast BSS Transition Roaming on Windows® 10 with Intel® Wireless … Same issue here, would LOVE a solution <3 EDIT: I rebooted hit F2 (or F8, or F9) to enter the bios. You either have to reboot the system, delete the wireless network profile, or even delete and reinstall the Wireless Adapter to reconnect to the wireless network. My wifi model is : Intel(R) Wireless-AC 9560 update driver gives the message: The best drivers for your device are already installed. I've been using the VPN more on my home network and have not noticed any major problems with my connection, so no assistance needed for now. Over the days I've tried several solutions such as uninstalling … I've done a ton of … I´ve been seeking for this everywhere and finally I guess had found. I'll post again if something comes up in the future, but for now I think the case is closed. A few months in, the wi-fi keeps dropping. Intel Wireless AC 9560 intermittent internet drops Discussion in ' Networking and Wireless ' started by kiteman112000 , Nov 24, 2020 at 4:32 PM . Driver version varies depending on the wireless adapter installed. I've attached my SSU results for more info about my machine and drivers. Hi.Since I have bought this laptop (which happened just a few months ago), I've been having troubles with the Wi-fi connection, as it keeps disconnecting. I got a massive problem with my Intel AC 7260 Wireless Adapter in my Alienware Area 51 R2. The only thing I've been cautious on is using my VPN. I have provided my full system details, but I haven't been given a real solution to the issue I am experiencing.Kindly waiting. Just to let you know, we always recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them work with your specific platform. Then I rebooted the PC, it didn't help. I hope this solves my issues. kiteman112000 Notebook Enthusiast And then I have to keep clicking on disconnect-connect, disconnect-connect until it decides it wants to reconnect. I did notice one drop while I was away from the computer that was reported in the wlan report -- the 5GHz connection dropped and it automatically switched to my 2.4 GHz home band while I was away from the laptop. I have two new laptops, both with the 9560 adapters. At random times, users will experience issues where wireless adapter is not re-enabled even after wired connection is disconnected.We have seen these issues with Intel(R) Dual Band Wireless-AC … All of a sudden, I get disconnected from Wi-fi, I click on the globe icon that appears instead of the Wi-fi one and it says: No internet, Connected. Driver Windows 10, 64-bit* 22.10.0 Latest … The laptop has an Intel(R) Wireless-AC 9560 160MHz wireless adapter. AC-9560 Keeps Saying 'Connected, No Internet' The AC-9560 is installed on a Dell Latitude 5501, running Windows 10. Hi Philon, Thank you very much for sharing the latest updates. A few months in, the wi-fi keeps dropping. Re: Inspiron 7586 Intel AC 9560 not working / Can not install latest driver I have been suffering the same problem for the last couple of weeks. The Initial Workaround– If you are … Outstanding, it is great to hear that so far even when using the VPN as well there are no problems with the Wireless connection. The Intel® Wireless driver that is currently installed in your platform is a generic driver, meaning it might or it might not work with your laptop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For more complete information about compiler optimizations, see our Optimization Notice. HiConsidering that I haven't really been assisted, yes, unfortunately I still have the problem. Intel® Wireless-AC 9560 Isn't Detected by Operating System Explains why the Intel® Wireless-AC 9560/9462/9461 may not be detected by the operating system. Although I'm having sincere doubts if that has done … The wireless card, did you purchased it separately or did it came installed on the computer? Yes, I have updated the drivers to the most recent ones. Great, perfect, go ahead and set the 5GHz bandwidth to 20Hz from "auto" and once you get the opportunity let us know the results. Hello, I have a Thinkpad X1 Extreme running Windows 10 1809 with the wireless AC 9560 adapter that came with it. I've done a ton of troubleshooting, and have … I may be watching a video and then it randomly just disconnects. For some reason, after nearly 3 years of constant performance and no hardware problems at all, the WiFi card of my Area 51 keeps … Since switching to the 20Hz width at 5 GHz it's been better! I tried : - Going to Device Manager, disabling/uninstalling both the Intel My wireless driver is Intel Wireless-AC 9560 160Mhz. I have a Lenovo Y50-70 (No Touch) Laptop with windows 10 v1803, Intel Wireless AC 7260 with driver v18.12.0.3. Question Intel Dual-Band Wireless AC 7260 no connections randomly.. Wireless Networking 1 Sep 11, 2020 E Question Intel 9560 5Ghz WLAN Latency issue. Philon, I just wanted to check if you did more testings regarding the Wireless connection using VPN and if you need further assistance for this scenario? Sometimes when i'm downloading a lot of content (downloading a heavy game or watching videos) it disconnects during 1 hour. I've done a ton of … Product brief Intel® Wi-Fi 6 AX201 Module 1st … For more complete information about compiler optimizations, see our Optimization Notice. Hi Philon, I just wanted to check if there are any updates in reference to the testings that you are doing? Please note you may have to register before you can … The 9560 is slightly different though. Both have the same issue of connecting to my Nighthawk router 5ghz WiFi and working for an hour or so, … Hello Verdelici, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter. and Settings -> Update & Security -> Windows Update, … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Running troubleshooting usually fixes it. So, at least for now, it seems good enough! By any chance, do you have the option to test the laptop with a different Router or AP? Fresh install the drivers downloaded from intel. Upgrade your software to resolve this issue. Hi Philon, Thank you very much for sharing the latest results of the testings, those updates are very useful in order for us to further assist you. Many of the Windows 10 users who recently upgraded their Windows are reporting to have an issue with their WiFi which is keeping disconnecting frequently. Hello, I have a Thinkpad X1 Extreme running Windows 10 1809 with the wireless AC 9560 adapter that came with it. I'd suggest getting the drivers directly from intel, uninstalling any killer software and WiFi drivers. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: What is the model of the Router or Access Point (AP)? Verdelici, Thank you for posting in the Intel® Communities Support. 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