bar staff) and it was out of this world! Great covid routine in place too! rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. We will be back to support you as soon as you are allowed to re-open.More, Me and my partner have been several times and we always leave happy, full and content. It was served to us very quickly, great I thought! Craft and Cleaver: Amazing food! However that’s where my praises stopped. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. food is absolutely out of this world!! It was my friends birthday and they unfortunately tarnished the evening for us.More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. The only place i would get a burger!!! I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. Craft and Cleaver, St Albans Picture: Food - Check out Tripadvisor members' 4,091 candid photos and videos. Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. However that’s where my praises stopped. Craft & Cleaver, Saint Albans. I point out what the menu says it should have. We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! Reserve a table at Craft and Cleaver, St. Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in … Even though they also said you can’t book online for more than 6 people. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. Extremely friendly even when its busy and the...More, My fiance and i came here as we love American food / BBQ food. Craft and Cleaver: Beer and meat! Firstly the prices have gone up considerably over...the last year. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! The most delicious bbq you could wish for! Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. The cooks here prepare tasty beef brisket, smoked meat and bacon. Ordering from Craft & Cleaver – St Albans St Albans couldn’t be easier, with the new online ordering and delivery service offered by Deliveroo. Even though they also said you can’t book online for more than 6 people. The staff were really friendly and accommodating and the food and cocktails were insanely good! Completely blown away by the quality and service and will 100% be back soon!More, This is the version of our website addressed to speakers of English in the United States. CRAFT AND CLEAVER, St Albans - Updated 2020 Restaurant Reviews, Photos & Reservations - Tripadvisor. Completely blown away by the quality and service and will 100% be back soon! Get quick answers from Craft and Cleaver staff and past visitors. Unfortunately the place seems to be going downhill. Small losses I’m sure but not so much when coupled with the increasing prices. We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. The only place i would get a burger!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. order I would go again because of the food but I was a little disappointed with the service. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. We went for some bbq wings to...More, This is the version of our website addressed to speakers of English in United Kingdom. I won’t ever be returning and I will be advising people to not go there. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. TL148076. I point out what the menu says it should have. It was not busy and 3-4 minutes later...the table next to us was occupied by more diners. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. It was served to us very quickly, great I thought! Craft & Cleaver – St Albans Address. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore. Good job lads! They messed up our booking, we booked for 8 and they had it down for 6. The lads/ladies in the kitchen do a brilliant job! Home Eat & Drink Craft and Clever. We will be back to support you as soon as you are allowed to re-open. Unfortunately the place seems to be going downhill. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. customer service was good. once again. Great covid routine in place too! Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore.More, Been a massive fan of this place since it opened and it never disappoints!! Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. Proudly independent, open 7 days a week! Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. We even tried the marshmallow shots (which are made in-house by...More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...More, Have been a number od times, food is always great. We were looking forward to a celebratory meal and we're completely disappointed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Craft and Cleaver: Superb! She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Photos at The Craft and Cleaver in St Albans, Hertfordshire on Untappd. 62 Catherine Street, St Albans AL3 5BU England. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. Holiday Rentals. We’re all about Barbecue, Beer & Cocktails, service with a smile & good music. I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. Staff were very friendly and attentive. So I went over to speak to the manger, there wasn’t one in. Ordered the go to for new customers, the platter, knowing the quality to be expected. Find out what's popular at The Craft and Cleaver in St Albans, Hertfordshire in real-time and see activity We...left very satisfied and highly recommended to friends and family.More, We made a booking during the government eat out to help out scheme for mid afternoon. Good job lads!More, My fiance and i came here as we love American food / BBQ food. We were so upset by the situation and decided to leave. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. share- best wings we’ve ever had. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. Ultimately the servers are the face of the restaurant, so not a great experience. Restaurants. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Their drink order was taken and then several minutes later they placed their food order. Can a gluten free person get a good meal at this restaurant? Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Extremely generous portions, courteous and friendly staff and delicious cocktails. Note: your question will be posted publicly on the Questions & Answers page. Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Staff were very friendly and attentive. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. the table next to us was occupied by more diners. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. Their drink order was taken and then several minutes later they placed their food order. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. You will try nicely cooked pudding, waffles and brownies. 62 Catherine Street St Albans AL3 5BU. Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. - See 410 traveller reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. We are so sorry that you have to close...once again. The lady Megan refused to swap out the pork options for something else in the ‘platter for two’ even thou I was willing to p left very satisfied and highly recommended to friends and family. Details & Location; Details & location. The lads/ladies in the kitchen do a brilliant job! So I went over to speak to the manger, there wasn’t one in. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. the last year. Craft and Cleaver, St Albans: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). OS Reference. It was my friends birthday and they unfortunately tarnished the evening for us. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. Reserve a table at Craft and Cleaver, St Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. Extremely friendly even when its busy and the...food is absolutely out of this world!! Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. Note: your question will be posted publicly on the Questions & Answers page. customer service was good. I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. We were so upset by the situation and decided to leave. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended. Get quick answers from Craft and Cleaver staff and past visitors. You’ll find us on Catherine Street, St Albans – just off the High Street at the top of town. St Albans is a great place for idiosyncratic eating, away from chains- although there are plenty in the town, you could eat out every day for weeks without going to the same place twice- and although a Punch Tavern operation, the Craft and Cleaver fits in well with this ecosystem. Proudly independent, open 7 days a week! Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. So I had to speak to the supervisor, his name was Aerial. Small losses I’m sure but not so much when coupled with the increasing prices. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. Then they got our order wrong, bought the bill to us before we had even got our deserts. - See 414 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Get directions. Great, finally starting to get what we’re paying for! The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. 51.755923, -0.338323. It was not busy and 3-4 minutes later...More, Love love love the Craft and Cleaver! Get directions 62 Catherine St. St Albans, England, United Kingdom. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. Claim your business. Industrial Pub & Smokehouse specialising in authentic Low N’ Slow BBQ, Cocktails & Craft Beer Quality and quantity decreasing, prices increasing, and don’t get me started about the service! Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. Will not be recommending. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. The great location of this restaurant makes it easy to reach even in rush hours. Flights. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. more. Transport. Craft & Cleaver. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! Every Monday the menu will be announced on their socials along with details for ordering and Friday delivery. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. 4.6K likes. A girl with brown girly hair came back and...rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. Extremely organised since being re-opened!! Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. Ordered the go to for new customers, the platter, knowing the quality to be expected. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St. Albans, Mediterranean Restaurants for Families in St. Albans, Restaurants for Group Dining in St. Albans, Restaurants for Special Occasions in St. Albans, Restaurants with Outdoor Seating in St. Albans. 62 Catherine Street, St. Albans AL3 5BU England. Comfort food; Craft and Cleaver very recently started a weekly ‘Barbecue Feast’ Delivery service with a different ‘Feast’ each week. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? Ultimately the servers are the face of the restaurant, so not a great experience. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! Sat Nav Reference. They messed up our booking, we booked for 8 and they had it down for 6. I won’t ever be returning and I will be advising people to not go there. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. We were not disappointed. Craft and Cleaver Brooklyn-style Barbecue, Cocktails & Craft Beer Catherine Street, St Albans www.craftcleaver.co.uk Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Extremely organised since being re-opened!! Can a gluten free person get a good meal at this restaurant? Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. Proudly independent, open 7 days a week! A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. We went here for our anniversary meal after being drawn in by their amazing instagram pics. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Firstly the prices have gone up considerably over...More, Been a massive fan of this place since it opened and it never disappoints!! Extremely generous portions, courteous and friendly staff and delicious cocktails. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended.More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...order I would go again because of the food but I was a little disappointed with the service.More, Have been a number od times, food is always great. more. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! Craft and Cleaver: Best meat in Hertfordshire - See 414 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. We...More, We made a booking during the government eat out to help out scheme for mid afternoon. We went for some bbq wings to...share- best wings we’ve ever had. We went here for our anniversary meal after being drawn in by their amazing instagram pics. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. Craft and Clever. Welcome to Craft & Cleaver. We were not disappointed. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. We are so sorry that you have to close...More, Me and my partner have been several times and we always leave happy, full and content. So I had to speak to the supervisor, his name was Aerial. We were looking forward to a celebratory meal and we're completely disappointed. 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