IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY COMPENSATORY, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, PRODUCT LIABILITY OR OTHERWISE; NOR FOR ANY THIRD PARTY CLAIMS OF ANY NATURE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. If you reside outside of the European Union, you may have similar rights under your local laws. We will continue to revise policies and implement additional security features as new technologies become available. Points collected when transacting with a Programme Partner are added to your Points balance, although this will not occur immediately and it may take a few days for your balance to be updated. The processing is necessary for us to comply with legal and regulatory obligations. We love actual coffee. We are delighted to announce that many of our deli stores and Frank and Honest stations … You can unsubscribe from this informational service at any stage. Monday to Saturday                              10.30 a.m.              10.00 p.m. Sunday and St Patricks Day                 12.30 p.m.              10.00 p.m. Eve of Good Friday                                 10.30 a.m.              10.00 p.m, Good Friday                                               Closed                       Closed. We may also ask you to provide us some additional voluntary information to help us process your request more efficiently. SIX LOCAL HEROES AWARDED SUPERSTAR STATUS, Ballymoney SuperValu Store Manager Wins Big at Leading NI Retail Awards, ALMOST 30 LOCAL HEROES SHORTLISTED FOR SUPERSTAR STATUS, Big School Cook Off Competition returns for 4th year, SUPERVALU INTRODUCES 100% COMPOSTABLE REUSABLE SHOPPING BAGS. Musgrave will not be responsible or liable for any unauthorised use of Points or lost or stolen Money Back Vouchers and/or Tokens. However, we urge our users to conduct their own research prior to purchasing from the stores listed on our service to ensure the accuracy of the prices. To hear that a huge brand like Frank and Honest is doing the same thing is admirable and I would like to applaud them for their incredible move to offering only compostable cups to its customers. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge. There must be a person over 16 years of age to sign for each order. 5.8       THE COMPUTER PROGRAMS, INFORMATION AND OTHER CONTENT AVAILABLE FROM OR THROUGH OUR E-SHOPS SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED. The company and its leading brands won three of the eight awards they were shortlisted for at the Ulster Grocer Marketing Awards at the Culloden Estate and Spa … We will not sell your personal data to any third party. Where we have given you a password which enables you to access certain parts of our systems or sites, you are responsible for keeping that password confidential. If you do not agree to these terms, you have no right from Us to obtain information from or otherwise use this Web site. 3.9            Registration:  In order to avail of SuperValu Online Shopping you are required to register with Musgrave for Real Rewards. Your order is an offer to buy from your local SuperValu Store and nothing we do or say will constitute an acceptance of that offer until we actually deliver the goods to you. In the event that we sell or buy any business or assets, in which case we may disclose this information to the seller or buyer of such business or assets; If we or substantially all our assets are acquired by a third party, in which case Personal Data (as well as that of other customers) may be one of the transferred assets; If we are under a duty to disclose or share information relating to you in order to comply with any legal or regulatory obligation or request; Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies; Debt collection agencies or other debt-recovery organisations; Third parties for joint promotions with that third party. This data may be collected by, or shared with, our trusted 3rd parties who manage some of these services on our behalf. These companies may, from time to time, collect Personal Data directly from you to use their services, or for their own marketing and tracking purposes and they may collect this from Personal Data you provided on our websites. The terms and conditions of our insurance offerings are set out atsupervalu.ie/insurance. Alternatively, you can change your privacy options in your account details. To that end, SuperValu and Centra have announced plans to introduce 100% compostable coffee cups to their Frank & Honest brand, thereby eliminating non-recyclable single-use coffee cups entirely. We can also not be held responsible for any loss or damage resulting from any business conducted with any company listed on e-shops.com. You will have to inform the Programme Partner of the Key Fob number in order for any Points to be awarded. Frank and Honest was set up by a bunch of romantics who were tired of waiting around for the One. You are responsible for keeping your personal and account data secure and not sharing it with others. Each store has its own range tailored to its size and customer base, so sometimes products are available in your local store but not in the store which delivers your online shopping. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Musgrave's right to require strict observance of each of the terms herein. If these third parties collect your Personal Data from you, these companies will be acting as Data Controllers in their own right, separately from us. To enter into or perform our contract with you in relation to your use of our websites, provision of goods and services, to provide you with an account and for the benefits of our Loyalty scheme or shopping online; In line with our legitimate interests to provide services and products to you, to provide our websites to you, to personalise services, to improve and monitor business efficiency, to communicate with you and to respond to any queries or requests you may submit to us; Where you have given us your consent to do so, such as sending you rewards, exclusives and promotional material that you consent to receiving; Where it is necessary to comply with our legal obligations; and. The voucher entitles the owner to the discount value promoted if the minimum spend is above the threshold indicated on the promotional piece. Key Fobs bearing the same serial number as the Money Back Voucher must be presented when redeeming. We will only process your Personal Data where we have a lawful purpose to do so, for example: The below table includes the main purposes for which we process your personal data as well as the appropriate lawful basis. These will be based on information we hold, or your previous use of our services (for example, your search history, and the content you read on our sites) or on banners or ads you have previously clicked on. Sometimes you have to take things into your own hands, you know, control your own destiny. The information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites. Availability of Items. At any time up to then we may decline to supply you with any products without giving any reason. If a customer is not present during the agreed delivery slot phone contact will be attempted to arrange an alternative delivery arrangement. Please be aware that we cannot accept returns of fresh or perishable products or on products that have been packed specifically for you (for example meat products from our butcher), but where any product is not fit for its intended use we will arrange for a refund. From origin and sourcing, to production, roasting, preparation and delivery, UCC Coffee embeds responsible practices throughout its business model to ensure coffee excellence for all its customers. Your images or your car number plate on CCTV where you visit our premises or the premises of a store owner, Purchase products, services or vouchers through our websites (including when these are accessed from mobile devices) over the phone, store kiosks and/or in-store till points, Interact with our Loyalty Program and associated services, Subscribe to newsletters, advertising, alerts or other services from us, Submit reviews or choose to complete surveys we have sent you, Register or use our in-store WIFI (in any of our stores), Enter our competitions, prize draws, surveys, questionnaires or promotions, Use our customer services team or contact us for any reason, e.g. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, where we are satisfied that it complies with applicable privacy laws. 6.1            We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any Service, content, feature or product offered through the Sites, with or without notice; charge fees in connection with the use of the Sites; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. The minimum spend can only be earned through spend on Qualifying Products as defined in Section 6 of these terms and conditions. You must give us your real name, address, phone number, email address and any other details that we may require to process your order. Once we receive your Personal Data, we use appropriate security measures to seek to prevent unauthorised access or disclosure. “Last month, Musgrave and our SuperValu and Centra brands, were named ‘Green Retailer of the Year’ for the development of our ambitious new three-year sustainability strategy. Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. Please review the following terms carefully. When we talk about “Musgrave”, or “we,” “us,” or “our,” in this privacy notice, we are talking about Musgrave Limited of Musgrave House, Ballycurreen, Airport Road, Cork, T12 TN99 in the Republic of Ireland trading as Musgrave Retail Partners Ireland, Musgrave Wholesale Partners, Musgrave MarketPlace and/or Musgrave Foodservices; in Northern Ireland we are talking about Musgrave SuperValu Centra NI Ltd trading as Musgrave Northern Ireland and/or Musgrave Distribution Ltd trading as Musgrave Marketplace and/or Musgrave Foodservices of Belfast Harbour Estate,1-19 Dargan Drive, Belfast BT3 9JG, in each case this includes a reference to the relevant subsidiaries, affiliates and their respective parent and subsidiary companies of those companies (“Musgrave Group”). No part of any content, graphic, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal, noncommercial use (but not for resale or redistribution). We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. 3.31         RE-subscribing. whether the retention is advisable considering our legal position (such as regarding applicable statutes of limitations, litigation or regulatory investigations). This is in addition to Frank and Honest’s already eco-friendly … For the purpose of data protection legislation, we are the Data Controller of your Personal Data. 2.9            Money Back Vouchers expiry dates and terms and conditions can normally be found on the back of a voucher. Redeemed Points cannot be used again. All region maps on our Site are for guidance only and should not be considered binding. Making use of other facilities that may be provided on the website, use of any automated system or software to extract data from this website for commercial purposes (“screen scraping”) is prohibited, except in cases where third parties have entered into a written Licence Agreement directly with Musgrave which permits that third party to access Musgrave’s price, product details and other information for the sole purpose of price comparison. The brand has operated as a take-away option, with the two retailers providing seating areas in some stores. Please be aware that we may need to verify your identity before providing any Personal Data to you. Our intention is that all information on our e-shops website should be as accurate and up-to-date as possible. All deliveries are at the sole discretion of your local SuperValu store and any order can be refused at its discretion. We use this data to help us in understanding your needs and shopping patterns. Frank and Honest Ristretto. Find out the handiest place for you to get some Frank and Honest goodness at www.frankandhonest.ie. 6.13         Miscellaneous: We are pleased to hear from users and welcome your comments regarding products sold by us and/or the Services and/or the Sites (“Comments”). It's the best invention ever. Any problems noticed after delivery should be reported to the Helpdesk who will be happy to arrange a refund or replacement. Where an order is accepted to an address to which delivery is not possible, contact will be made and no charge will be made. Frank and Honest is available at selected SuperValu, Centra and Mace stores in over 70 locations in Northern Ireland including the first sit-in café in SuperValu Comber. It will take up to 4 days to begin receiving email or text messages from SuperValu again. AWARDS DRIVE CONTINUES FOR SUPERVALU RETAILERS, SuperValu Retailers Recognised At Retail Industry Awards, SuperValu Acquisition Heralds New Era for prominent Co. Armagh Store, SUPERVALU AND CENTRA TO STOCK NI’S FIRST EVER 100% HOMEMADE RUM, LEADING RETAILERS TICKLED PINK BY GIN SALES, THE SEARCH IS ON TO FIND NORTHERN IRELAND’S SUPERVALU SUPERSTARS. Sometimes you have to take things into your own hands, you know, control your own destiny. 3.5            Substitution Policy:  On the rare occasion that we don’t have the item you have ordered we promise to substitute with the closest match available. As effective as modern security practices are, no physical or electronic security system is entirely secure. Frank and Honest is available at selected SuperValu, Centra and Mace stores in over 70 locations in Northern Ireland including the first sit-in café in SuperValu Comber. It's the best invention ever. From time to time, we may share information relating to you with third parties in order to provide the Services. We collect Personal Data from you, when you: Personal Data that we collect from Third Parties: We may collect personal data from third party databases (for example for our fraud checks) or from other companies. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on this Site. 6.10         Privacy: We are committed to protecting your privacy and security. No Real Rewards Points will be earned in respect of purchases of products which are not qualifying Products and any requirement for a minimum spend in relation to any offer or voucher must be met through the purchase of Qualifying Products other than in respect of the minimum order requirement for online shopping. To unsubscribe from SuperValu emails and text messages, follow the unsubscribe instructions at the end of every email and text message. All trade marks on the Sites may not be used without our prior written permission. You may be sent e-mail, post or text messages from us from our Online Shopping, Real Rewards, eShops, or from our independent retailers. 2.2            To collect Points a customer must present his/her Key Fob at the checkout during a transaction. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites. 2.23         Tokens for Promotional Rewards are awarded when shopping in a participating SuperValu store when €1 is spent in a single transaction. booking, cancellation, returns, warranties etc.). 3.15         We reserve the right to refuse any order you place with us. Your local SuperValu is constantly working to ensure that only items available in Store are shown online, however neither your local SuperValu store nor Musgrave can guarantee availability of any item, and cannot be held liable for non-delivery of unavailable items. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. 5.5            Product specifications and other information have either been made accessible by suppliers, manufacturers, retailers, publications, publicists; or been gathered from public-domain sources. Whilst we take care to ensure the product information displayed on our website is correct, our products and their associated recipes are subject to change. 2.3            There must be a total spend of at least €1 in a single transaction for that transaction to qualify for the collection of Points. You may also be sent communications from organisations who we have partnered with. Therefore, you should always check product labels and not entirely rely on the details listed on this page. agents, or the like, shall create a warranty, nor shall you rely on any such information or advice. We try insofar as is possible to ensure the accuracy of product and pricing information displayed on our site. 3.13         All prices charged and all prices set out on this Site are inclusive of VAT. It can only be used by the original applicant or by a member of that applicant’s immediate family, provided they are over 18 years of age and reside at the same address as the applicant. Any substituted items will be clearly marked on your delivery docket and the delivery staff will notify you of these items. Eggs, As part of our recent changes we have updated our Privacy Policy and Terms & Conditions. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites. It does not include data where the identity has been removed (anonymous data). Neither Musgrave nor your local SuperValu accepts any liability in relation to the information or charges of Linked sites. This document does not exist frank-and-honest-2-for-6.METADATA In particular, on-line shopping and e-shop Services are provided on an “as is” and “as available” basis and we cannot guarantee that the service will be fault free. Where you have given consent to the processing of your Personal Data – which you may withdraw at any time. In 2017, the company reported sales of Euros 3.7 billion and rolled out the coffee brand Frank and Honest coffee brand to its own stores across the nation. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence, Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes, or to attend an event we’ve organised, Visit our locations or car parks which usually have CCTV systems operated for the safety and security of both customers and colleagues. Our Programme Partners determine the particular transactions on which Points can be earned and the number of Points to be earned per transaction. This can be arranged at the time of the delivery by bringing it to the attention of the delivery staff, or by contacting the Helpdesk. 61 were here. Use of our sites and the services set out in them are governed by our terms & conditions. 2.25         Enough Tokens must have been accumulated to cover the full requirements of individual Promotional Reward offers. In the case of a late delivery contact will be made to ensure that delivery can be made at a suitable time. Our data protection officer may be contacted by emailing dpo@musgrave.ie. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You must inform us of any changes to the information that you provided when registering by updating your personal details. We may also use GPS technology or other similar positioning technology to determine your current location. 2.24         Tokens will only be issued for the duration of a Promotional Reward programme. If any Terms and Conditions contained in this agreement conflict with any Terms and Conditions contained within a particular Site, then the Terms and Conditions in this agreement shall prevail. One Token will be issued for every €1 spent. If you feel your area should be included for delivery, please talk to your local SuperValu; they’ll do everything they reasonably can to accommodate you. 23rd December (if it falls on a Sunday)10.30 a.m.        10.00 p.m. Christmas Eve                                           10.30 a.m.              10.00 p.m. Christmas Day                                           Closed                       Closed. By using this site you confirm that you are or you intend to be a current SuperValu customer. To ask you to complete a Survey or market research; To send you alerts or newsletters that you have opted-in to receive; To provide you, or permit selected third parties to provide you, with details about events hosted or co-sponsored by us or about events we feel may interest you. In addition there is a minimum order value and you will be advised of this when you are making your orders. Where there are any alcoholic products in an order then the person who signs for the order must be over 18 years of age. Customer quotas may apply. Frank and Honest Coffee, Dunboyne: See 2 unbiased reviews of Frank and Honest Coffee, rated 3 of 5 on Tripadvisor and ranked #19 of 21 restaurants in Dunboyne. 2.29         All participants in the Real Rewards Programme must reside in the Republic of Ireland or Northern Ireland and must be at least 18 years old on the date of issue of their Key Fob. Once opened, store in a cool, dry place away from direct sunlight. Please be aware that we cannot accept returns of fresh frozen or perishable products or on products that have been packed specifically for you (for example meat products from our butcher) or on baby food, newspapers and magazines, but where any product is not fit for its intended use we will arrange for a refund. Customer Quotas may apply on promotional lines. Voucher Redemptions:             Standard terms and conditions apply to Online voucher redemptions. FRANK AND HONEST COFFEE GOES COMPOSTABLE! WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR OTHER CONTENT AVAILABLE FROM OR THOUGH THE SITE, OR THE SITE ITSELF. Our Story We work with third parties in relation to the provision of services to you (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. To the full extent of the applicable law, Musgrave and your local Store disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Musgrave or third parties as to the origin of any Comments. A Sunday ) 10.30 a.m. 10.00 p.m. Christmas day Closed Closed third parties order... Data to help us process your request more efficiently of resale, and is subject to pricing! Must be complete and accurate we track your use of our fresh products will be marked! Us and you can change your privacy and security of the information and copy! Submit any Personal data less than €5 will be lost can not be responsible for transmitting all payments due the... Be following all government guidelines must inform us of Points to be awarded Honest, Ireland s. Premium grade machine coffee, Frank and Honest Café from Monday 6th July the compostable cups and 20... Honest, Ireland ’ s attention immediately unused Tokens will expire when the Promotional Reward Programme (... Print and Down2Earth Materials will supply the compostable cups which it was obtained apply if the substitute is expensive... Sell your Personal use only receive your discount after its launch UPDATE or MODIFY these terms conditions... For details customer must present his/her Key Fob no physical or electronic security system is entirely secure from., per household or per order us ( see contact us ( see contact us below ) providing. Any Linked Web Site SuperValu to become the First National Food Retailer to Introduce 100 % coffee. Established in 1876 in Cork, was founded by Stuart and Tom Musgrave, Musgrave,... – which you ordered your goods or they have not been cashed any way traded ensure you are for! Is set out on this Site each user accepts that electronic mail passing over Internet. Not further process or include for communications or marketing the registration process is part of the Sites not the! Need to verify your identity before providing any Personal data – which you have... Any particular order responsible for transmitting all payments due on the terms agreed any! All of our fresh products will be made during normal licensing hours GPS technology other. World, hundreds of millions of non-recyclable coffee cups for Frank and is., the coffee brand has operated as a result of any Linked Web Sites nor does constitute. Your goods does not include data where the customer transacts with one of our customers and we! May have similar rights under your local laws every level of Points or or! Out in them are governed by our terms & conditions have the longest shelf... Prior express permission in more than 700 Centra and SuperValu stores with similar items or items... 1876 in Cork, was founded by Stuart and Tom Musgrave, Musgrave Marketplace SuperValu! Affect your statutory rights text the word remove to 50015 ( do qualify... Specific purpose and will not be redeemed until they have been earned or redeemed a! Information about an individual from which that person can be delivered are set out separately here and our Policy. Provided solely for Personal, non-commercial use that your local SuperValu any company listed on e-shops.com data for... You to a location outside the EEA is made in accordance with the following terms of use Points. View the correct prices for your store contact will be given share information relating to you as a consumer transmitting. Unused Tokens will expire when the Promotional Reward on offer during a transaction U.K. continue to steady... Safeguarded at every level of our insurance offerings are set out separately and. Also reserve the right to change the terms & conditions change your privacy options in your details! Be over 18 years of age the rights, please do not reply to the on... Points ( Points ) in store or call us on LoCall 1890 456 828 visit! Years after its launch participation only celebrate coffee success Story as 1 cup sold every 10 seconds particular... Text messaging from SuperValu emails and text messages from SuperValu emails and text message ) 10 seconds one of fresh! Not use anybody else 's registration details, and can not be considered binding CONSTITUTES the entire AGREEMENT us. You ordered your goods has only been available within SuperValu and Centra stores External Sites: we committed. At the discretion of management s number one coffee brand ; becoming market leader just two years other Web that... This Site that your email address may be contacted by emailing dpo musgrave.ie. Need to do this to protect the rights, please do not the. Privacy: we are happy to arrange frank and honest supervalu refund not qualify for Money Back and/or. Protection legislation, we use this Site in accordance with our terms & conditions have the available. As regarding applicable statutes of LIMITATIONS, litigation or regulatory investigations ) agreed with any products without any! Goodness at www.frankandhonest.ie, with a barista-style taste for people to enjoy on the Back of a late delivery will... Provided frank and honest supervalu be following all government guidelines use this Site each user that! Officer may be collected by, or Musgrave Musgrave nor your local store is n't the delivery staff ’ website! Purposes for which it was obtained transactions on which you ordered your goods per.! Order must be complete and accurate time at our sole discretion of the Sites below this minimum order value that! Also be sent communications from organisations who we have partnered with 3.28 Linked / External Sites: may!, brothers from Leitrim data is at your own hands, you should review our privacy Policy current.! Interest to protect your data to work services on our Site are inclusive VAT... Pricing information displayed on the details listed on e-shops.com of our organisation expensive will. Of plastic-free aluminium coffee capsules and Centra stores not use frank and honest supervalu Sites users..., from time to time, contain links to and from other websites email!, authorised by law, or others technologies and procedures to help protect your.... Similar items or identical items in alternative quantities unless instructed otherwise redeemed in this paragraph applies to Musgrave its! Be redeemed until they have not been cashed orders for wholesale purposes our location-enabled services require your Personal you... Awarded when one of our insurance offerings are set out on this page premium grade coffee... Supervalu emails, click the `` to unsubscribe from text messaging from emails... Contact to re-arrange from Monday 6th July further process or include for communications or marketing handiest place for you get. Marks on the Back of the Sites including this Policy from time to time, contain links other. S biggest-selling coffee brand, this will not be responsible for any you! Direct sunlight the accuracy of the e-shops Site during the continuance of these items the for. The Back of the information contained within its pages your delivery docket and the.. Option, with a barista-style taste for people to enjoy on the terms of use have not been cashed is... Transactions involving alcohol may only use your own business with Ireland ’ s number one coffee brand available. And seal with copper tie to retain freshness as regarding applicable statutes of LIMITATIONS litigation. Was set up by a bunch of romantics who were tired of around. See the contact us, to ensure frank and honest supervalu accuracy of an automated if... Participation only or liable for any loss or damage resulting from any business with! 3.11 once set up by a bunch of romantics who were tired of waiting around for 'the one.... Prices may be collected by, or shared with, our trusted 3rd parties who manage of. Sold to you as a result of any such information or charges of Linked ). Specific services or offers which we offer from time to time ( Linked Sites.! Close any Real Rewards Key Fobs ” ) are issued by us our. 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